There are a few ways to resolve the issue: One option is to remove the recent update that has been pushed out by Microsoft to Outlook 2013 and Office 365 users.
To do so, complete the following steps: Be sure to back up any existing emails or transfer to an offline location before making this change.
This can be located at one of the following: The solutions in this article as specific to these updates and are not meant to resolve all issues; only the ones caused by these updates that were pushed out previously.
Summary: Configure Outlook 2013 for Cached Exchange Mode so users can access their recent Exchange server email messages offline.
To change whether shared folders or Public Folders are downloaded when Cached Exchange Mode is turned on, do the following: Cached Exchange Mode enables a better experience when you use an Exchange account.
They can read and respond to their cached messages while offline and any new messages or responses they composed while offline are automatically sent when they are reconnected. But we can point you in the right direction if you want to learn how to turn on Cached Exchange Mode in Outlook 2013 or change how much email to keep offline.
When an Outlook 2013 account is configured to use Cached Exchange Mode, there’s always a local copy of a user’s Exchange mailbox ready in an offline data file (file) on the user’s computer (by default in the C:\Users\App Data\Local\Microsoft\Outlook folder.) Whenever the user is offline and using Outlook 2013, the program works from this local copy and with the Offline Address Book (OAB).
The Global Address Book (GAL) is a directory of available contact information for CUMC, NYPH and Columbia University faculty, staff and students.
It can be accessed when using a CUMC email (@cumc.columbia.edu) account with Outlook or when logged in to the Outlook Web App.
Replacing the root folder can possibly cause the loss of saved emails in the account.